We want you to be completely satisfied with your purchase. This policy outlines our return and refund process for your reference:
Auto-Eligible Returns & Refunds:
We understand that mistakes happen. If you receive the wrong item or a damaged product, we will gladly process a full refund or replacement for you, free of charge. In this case, you will not be responsible for any return shipping costs.
Change of Mind Returns:
No problem! If you change your mind about an item or no longer need it, you can return it to us within 7 days of receiving it. Please note that you will be responsible for the return shipping costs in this instance.
Refunds:
Once your returned item is received and inspected at our warehouse (within 24-48 hours), we will initiate your refund using your original payment method.
Additional Information:
- To initiate a return, please contact our customer service team at "info@jmsbridge.com". They will be happy to assist you with the process.
- We recommend using a trackable shipping service for your return to ensure its safe arrival at our warehouse.
- For hygiene reasons, some products may not be eligible for returns. Please see our product descriptions for details.
Our Commitment to You:
We strive to provide a seamless shopping experience. If you have any questions about our return and refund policy, please don't hesitate to contact us.
